BEENet aims to provide a reliable buying experience. Claims are handled according to the product, delivery circumstances and the requirements described below.
Returns based solely on a buyer changing their mind, no longer wanting the product, or ordering the wrong product by choice are not applicable under BEENet's current return policy.
A claim must be submitted within three days after delivery. Claims submitted after this period may not be entertained.
A claim must be supported by clear video evidence showing the relevant issue with the delivered product or parcel. Buyers should retain appropriate evidence from the time the parcel is received and opened.
For sensitive or fragile items, including glass items and similar products, delivery may be made through open-parcel inspection in the presence of the delivery person.
The buyer must inspect the parcel at the time of delivery where open-parcel inspection is specified. Once such a parcel has been accepted without raising the relevant issue during the required inspection, no subsequent claim for that visible delivery condition will be entertained.
Where a product is received in an incorrect, damaged or otherwise materially defective condition, the buyer should report the issue within the three-day claim period and provide the required video evidence.
Submission of a claim does not automatically mean that a return or refund will be approved. BEENet may review the evidence, order information and relevant seller or delivery information before determining the appropriate resolution.
Where a claim is approved, BEENet will communicate the applicable return, replacement or refund process to the buyer. The resolution may depend on the nature of the issue and the circumstances of the order.
Buyers should inspect packages carefully, follow open-parcel inspection requirements where applicable, preserve video evidence, and report eligible issues within the stated period.
Please also review our Shipping Policy and Buyer Terms.
For a return or refund query, please contact BEENet through the Contact Us page and provide your order details.