These Buyer Terms apply to customers who browse, order and receive products through BEENet Store.
Buyers should provide accurate contact and delivery information and keep their account information current.
Buyers may place orders for products listed on BEENet. Product availability, price and fulfilment arrangements are subject to the applicable listing and order process.
BEENet may contact buyers regarding order confirmation, delivery, address clarification, failed delivery attempts or other matters necessary to complete an order.
Buyers should provide a complete and accurate address and remain reasonably available to receive their order. Delivery may be handled by the seller or through BEENet fulfilment.
For sensitive or fragile items, including glass items and similar products, open-parcel inspection may be required in front of the delivery person.
Where open-parcel inspection is required, buyers must inspect the parcel before accepting it. No subsequent claim will be entertained for an issue that should have been identified during the required inspection after the parcel has been accepted.
Change-of-mind returns are not applicable. If a buyer receives an eligible incorrect, damaged or defective product, the claim must be made within three days after delivery and must include video evidence.
Buyers should preserve the parcel, product and relevant evidence and provide clear video evidence when submitting a claim. Claims may be reviewed before a return, replacement or refund is approved.
Buyers must not place fraudulent, knowingly false or abusive orders, misuse delivery services, or otherwise interfere with the proper operation of the marketplace.
BEENet may restrict or suspend an account where there is suspected fraud, abuse, repeated misuse or violation of marketplace policies.
For questions about an order or buyer policy, please contact BEENet through the Contact Us page.